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Call Centre Agent
Entry Level General Worker / Entry LevelPhone-focused Call Centre Agent CV outlining inbound queries, CRM entries, and SLA standards.
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Professional Summary
Enthusiastic Call Centre Agent skilled in handling inbound customer queries, resolving billing updates, and typing logs in CRM databases.
Skills & Competencies
Inbound Calls · Expert
CRM Data Entry · Advanced
Telephone Etiquette · Expert
Work Experience
Client Care Agent
2022-06 – Present
Discovery Insure, Durban
• Answered 80+ customer phone calls daily, explaining basic policy rules.
• Tracked queries in CRM, ensuring SLA resolution timescales were met.
• Received 96% positive customer feedback scores across the first year.
• Tracked queries in CRM, ensuring SLA resolution timescales were met.
• Received 96% positive customer feedback scores across the first year.
Education
National Senior Certificate (Matric)
2017-01 – 2021-11
Durban High School, Durban
Languages & Certifications
Languages:
isiZulu (Native)
English (Fluent)
References:
Raj Govender
- Supervisor , Discovery