Zanele Nkosi
Call Centre Agent
zanele.c@themotif.co.za
+27 71 888 9999
Durban, ZA
About Me
Enthusiastic Call Centre Agent skilled in handling inbound customer queries, resolving billing updates, and typing logs in CRM databases.
Education
National Senior Certificate (Matric)
Durban High School · Durban
2017-01 – 2021-11
Experience
Client Care Agent
Discovery Insure
2022-06 – Present · Durban
• Answered 80+ customer phone calls daily, explaining basic policy rules.
• Tracked queries in CRM, ensuring SLA resolution timescales were met.
• Received 96% positive customer feedback scores across the first year.
• Tracked queries in CRM, ensuring SLA resolution timescales were met.
• Received 96% positive customer feedback scores across the first year.
Skills
Inbound Calls · Expert
CRM Data Entry · Advanced
Telephone Etiquette · Expert
Languages
isiZulu · NativeEnglish · Fluent
References
Raj GovenderSupervisor • DiscoveryEmail: r.govender@discovery.co.zaPhone: +27 31 555 2211
Zanele Nkosizanele.c@themotif.co.za
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